We aim to give every client clear, careful, and fair advice. If something hasn't met that standard, we want to know - and we'll do our best to put it right quickly.
How to make a complaint
Please contact us in writing at hello@nouveaufsgroup.com or by phone on 01302 230 900. Provide your name, a way to contact you, the details of your complaint, and what outcome you're looking for.
What happens next
We'll acknowledge your complaint promptly (usually within three working days) and aim to provide a final response within eight weeks. If we need longer to investigate, we'll explain why and keep you updated.
If you're not happy with our response
If you remain dissatisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service free of charge, within six months of our final response.
Financial Ombudsman Service, Exchange Tower, London E14 9SR. financial-ombudsman.org.uk. Phone: 0800 023 4567.
This procedure is illustrative and should be reviewed and replaced with the firm's final, FCA-aligned complaints procedure before going live.